Why didn’t I receive the rewards from the Campaign for a Safer Adventure?

There are several possible reasons. Some of them include:

• You have already claimed the respective reward.
  
  
• The OTP Connection process may not have been completed correctly. You need to check if, in the "OTP Connection" section of your account menu, the following message appears:
  "The OTP service is being used to enhance game security."
  
  
• You may have removed the OTP before receiving the reward.
   Remember: the reward is only sent in the first week of the month following your OTP registration.
  
  

If everything seems correct and you still haven't received your rewards, submit a ticket here, so our team can assist you properly!