What to do when you cannot access your account

If you are experiencing any difficulty accessing your account, for whatever reason, please contact our Support Center so we can identify what might be causing this access restriction.

Important: The ticket must be submitted through the account experiencing the access restriction so we can review the situation.

To speed up verification and allow us to guide you in the best possible way, please include the following information in your Ticket:

• Error message: Does any error message or code appear when trying to log in or access the game?
• Screenshot: Do you have an image showing when the issue occurs?

This visual and detailed information helps us analyze the situation much faster and more accurately.

Step-by-step to open a request

1. Log in to the Support Center using the affected account.
2. Open a new Ticket describing your access difficulty.
3. Attach any screenshots and mention any error messages observed.
   
   

Do not hesitate to reach out if you encounter any difficulty accessing the game. Our team will carefully review the situation and provide you with proper guidance regarding your account access in Ragnarok Zero: Americas!