What to Do If Your Account Has Been Compromised

Lost access? Items disappeared? Noticed something strange when logging in?

These may be signs that your account has been compromised — and acting quickly is essential to protect your progress and personal data. Here's what to do:

Immediate Actions

Try to recover access as soon as possible

• Visit the official website and attempt to reset your password:
  [Official Website]
  
  

Immediately change your password

• Create a strong password using uppercase and lowercase letters, numbers, and symbols.
  
  
• Avoid old or reused passwords.
  
  

Enable or review your OTP security system

• OTP (One-Time Password) adds an extra layer of protection, even if your password is compromised.
  
  

Check the email linked to your account

• Look for unexpected login notifications or unauthorized changes.
  
  

How to Contact Official Support

If you’re unable to recover your account on your own, contact the official support team:

Be ready to provide the following information:

• Your registered email
  
  
• Character names and server
  
  
• Last known login date
  
  
• Description of what happened
  
  
• Screenshots (if available)
  
  

Submit a ticket with these details:
[Contact Official Support]

Important to Know

• Gravity may temporarily block your account to prevent further damage while the issue is being investigated.
  
  
• Support may request identity verification to safely restore access.
  
  

Support is not responsible for any damage caused by sharing your login information (e.g., giving your password to friends or family).