Losing access to your account can be very stressful, but we’re here to help! Follow this step-by-step guide to recover your GnJoy account and get back to enjoying Ragnarok Online worry-free.
1. Check your login information
Make sure you're using the correct email and password registered to your account.
If you don’t remember your password, use the “Change password” option on the login page to reset it.
If you don’t remember your email, try clicking on “Find account” to try to recover your information. If needed, you can follow a complete step-by-step guide on how to recover your account using this method.
2. Try recovering the account through official support
If you’re still unable to access your account using the reset option, open a ticket with official support:
[Open account recovery ticket]
Include in your message:
- Your GnJoy account email
- Details that prove the account is yours (e.g., account creation date, last login, purchases made)
- Any other important information
The more details you provide, the faster we can help you.
3. Protect your account to avoid future issues
- Use strong, unique passwords
- Never share your password or account information with anyone
- Enable two-factor authentication, if available
If you need help at any step, the support team is ready to provide the assistance you deserve!
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