Found something unusual or an anomaly that shouldn't be happening during your gameplay? Our community’s help is essential to keeping the server stable, fun, and bug-free!
Below is a step-by-step guide on how to submit a report so our team can analyze and fix the issue as quickly as possible.
Step 1: Access the Support Center
To send your report, you will need to open an official ticket:
- Visit our Support Center.
- Open a new Ticket.
- Select the following topic: Bugs > How to Report a Bug.
Step 2: Essential information for your Ticket
To help our team quickly identify and reproduce the issue, please include the following details in your ticket:
- Description of the Event: Briefly describe what you were doing when the anomaly occurred.
- Observed vs. Expected Behavior: What happened that seemed unusual? What did you expect to happen instead?
- Step-by-Step Guide: Did it take specific steps or actions to trigger the anomaly? If so, tell us the exact sequence of actions you performed.
- Images and Videos: Visual attachments are extremely valuable! Screenshots or video recordings greatly assist us in investigating the situation and forwarding the report directly to the responsible teams.
Step 3: Follow-Up
After creating your Ticket, our team will review the submitted information, conduct the necessary checks, and provide feedback regarding the situation.
We are immensely grateful for the time and effort you dedicate to helping us continually improve the server. Thanks to adventurers like you, Ragnarok Zero: Americas keeps getting better every day!
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article