I'm experiencing slow performance on the site. Are there settings that might help?

Modified on Sat, 12 Apr at 7:17 PM

※Why is the website slow for me?

Website slowness can be caused by several factors, such as:

• Unstable or slow internet connection

• Corrupted browser cache

• Conflicting extensions or plugins

• Outdated browser version

• Temporary issues with the server or routing path between your ISP and the website

※What can I try to improve loading times?

You can follow these steps to improve your browsing experience:

1. Refresh the page using Ctrl + F5 to force a full reload

2. Clear your browser’s cache and cookies

3. Temporarily disable browser extensions, such as ad blockers, VPNs, or security plugins

4. Try using a different browser (e.g., Chrome, Firefox, or Edge)

5. Test in an incognito/private window

6. Restart your router/modem to renew your internet connection

7. Avoid using unstable or shared networks, such as public Wi-Fi or mobile hotspots

※The issue persists. Should I contact support?

If the problem continues after trying the steps above, feel free to contact our support team. Please include the following information when submitting your ticket:

• Approximate date/time when the issue occurs

• Screenshots of any errors (if available)

• The name of your internet service provider (ISP)

• A traceroute test to the site

What is a traceroute test?

A traceroute is a tool that shows the path your data takes between your computer and the website's server. It helps identify where any slowness or disconnection might be happening—either in your ISP or along the route.

How to run a traceroute test (Windows):

1. Press Windows + R, type cmd, and press Enter

2. In the command window, type the following and press Enter:

tracert www.gnjoylatam.com

3. Wait for the test to finish

4. Right-click the window, select “Mark,” highlight the result with your mouse, and press Enter to copy it

5. Paste the result into your support ticket or save it as a .txt file to attach

✱Extra tip:

Keep your browser updated and avoid heavy network usage (like streaming or large downloads) while accessing the website.