Error 500 [9101] – OTP Verification Issue

Why am I receiving Error 500 [9101] when trying to log in?

This error may occur under the following circumstances:

1. The OTP (One-Time Password) verification code was not entered.

2. A non-numeric character was entered in the verification code field.

3. The entered OTP verification code is incorrect.

Important:
Ensure that you register your OTP using the exact same email address used during login.

Example:
priestsmith@xxxx.com and PRIESTSMITH@xxxx.com
While Gnjoy may recognize these as the same for login purposes, the OTP system treats them as different and may issue separate codes for each.

To avoid this error:

• Always enter the correct numeric OTP code.

• Do not use letters or special characters.

• Log in to GnJouyusing the exact same email address (case-sensitive) that was used to register the OTP.

If the issue persists, please recheck your OTP settings and ensure consistency in your login credentials.

Please feel free to get in touch with our Customer Support if you're still facing this issue.