How to Detect and Avoid Phishing Scams?

Phishing scams are attempts to trick you into revealing personal information like your password, PIN, OTP code, or even payment details. These scams can appear through emails, messages, social media, or even in-game chat.

Knowing how to recognize these threats is essential to keeping your Ragnarok Online account safe.

How to Spot a Phishing Attempt

Watch out for messages with these red flags:

• Promises of exclusive rewards or urgent bonuses
  
  
• Requests for your password, PIN, or OTP code
  
  
• Strange-looking links or misspelled URLs
  
  
• Accounts pretending to be GMs, CMs, or Support Staff
  
  
• Emails that look official but come from suspicious addresses
  

Best Practices to Protect Yourself

1. Never click on links sent by strangers in private messages.
   
   • GMs and CMs will not ask for your personal information via DMs.
     
     
2. Never share your password, PIN, OTP, or personal information.
   
   • The official support team will never ask for these details.
     
     
3. Always use the official website for login, top-ups, or events:
   
            [GNJOY LATAM – Your Official Platform for Ragnarok Online]
   
   
4. Enable OTP (One-Time Password) protection
   
   • This adds a second layer of security to prevent unauthorized access.
     
     
5. Be wary of messages that create urgency.
   
   • Messages like "Your account will be banned in 24 hours" are classic scam tactics.
     
     
6. Double-check email domains.
   
   • Official communications come from @gnjoylatam.com email addresses.
     

Received a Suspicious Message?

If you believe you've encountered a phishing attempt:

• Do not click on anything
  
  
• Take screenshots of the message or suspicious website
  
  
• Submit a ticket to the support team and report the incident
  [Contact Official Support]
  

Remember:

You are the first line of defense for your account.
Protecting your data is just as important as protecting your character in battle.